Agreement To Our Privacy Policy

At Hammond Landscapes Ltd “we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our Garden Landscaping and/or Garden Maintenance Services.

1. Who We Are:

Hammond Landscapes LTD is a Surrey, UK based landscaping and gardening company. Our website URL is www.hammond-landscapes.co.uk. If you have any questions about this policy or how we handle your data, you can contact us at:

Hammond Landscapes Ltd
Brook House
Mint Street
Godalming
Surrey
GU7 1HE
United Kingdom

info@hammond-landscapes.co.uk
01483 363082

2. What Information We Collect

We may collect and process the following types of personal data:

• 2.1. Contact Details – such as your name, phone number, email address and physical address when you contact us or request a quote.

• 2.2. Service Details – such as your garden size, preferences, and service history.

• 2.3. Payment Information – when you make a purchase or pay for services.

• 2.4. Website Usage Data – including IP addresses, browser type, and pages visited, collected via cookies or analytics tools.

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3. How We Use Your Information

We use your data to provide garden landscaping and maintenance services, respond to enquiries and supply quotes, manage appointments and service delivery, process payments and issue invoices, improve our website and services, and comply with legal and regulatory obligations.

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4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• 4.1. Consent – where you’ve given us permission to use your data.

• 4.2. Contractual Necessity – to provide the services you’ve requested.

• 4.3. Legal Obligation –  to comply with the law.

• 4.4. Legitimate Interests – for business operations and communication.

5. Sharing Your Information

We do not sell your personal information. We do not sell your personal information, but we may share it with trusted service providers and subcontractors – such as payment processors or IT support – or regulatory authorities if required by law, or government bodies like HMRC where we are legally obligated to do so, and all third-parties we engage are required to respect the security of your personal data and handle it in accordance with the law.

6. Data Retention

We retain your personal data only for as long as necessary. This could include for Service Provision and legal compliance, to manage customer relationships or for financial record keeping – typically 6 years as per HMRC requirements.

7. Your Data Protection Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request a correction of inaccurate data, request deletion of your data, object to or restrict how we process your data, request data portability or withdraw your consent at any time. To exercise your rights, please contact us using the details above.

8. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser.

9. Data Security

We implement appropriate technical and organisational measures to safeguard your data, including secure storage, access controls, and encryption where necessary.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

Helpful Links

• Terms

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